At Burlington Shop, we combine premium bathroom furniture with exceptional service. Our shipping and returns policies are designed with the same precision and care as our bathroom cabinets and vanity units.

Shipping Information

Order Processing

We process all orders within 1-2 business days of payment confirmation. You’ll receive tracking information once your order ships.

Shipping Options

Standard Shipping (DHL/FedEx):

  • Delivery time: 10-15 business days after dispatch
  • Flat rate: £12.95
  • Recommended for time-sensitive orders

Free Shipping (EMS):

  • Delivery time: 15-25 business days after dispatch
  • Available for orders over £50
  • Ideal for non-urgent deliveries

Note: We currently ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary during peak periods.

Returns & Exchanges

We stand behind our bathroom furniture with a customer-friendly returns policy. Should you need to return any of our vanity units, cabinets, or storage solutions, please follow these steps:

Our Return Policy

  • Return window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all accessories
  • Non-returnable items:
    • Mirrored cabinets with installed mirrors (for hygiene reasons)
    • Custom-fitted bathroom furniture that has been modified or installed

How to Initiate a Return

  1. Contact us: Email [email protected] within 15 days with your order number
  2. Complete the form: Use our return request template below
  3. Wait for approval: We’ll respond within 2 business days with return instructions
  4. Package securely: Use original packaging to prevent damage
  5. Ship the return: Use the carrier we specify (return shipping costs may apply)

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Burlington Shop Team,

I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]:

Product Name: [e.g., Wall Hung Vanity Unit – White]

Reason for Return: [Please specify: wrong item, damaged, changed mind etc.]

Preferred Resolution: [Refund / Exchange for (specify product)]

Additional Notes: [Any relevant details about the product condition]

I understand I will receive separate instructions for completing the return once approved.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Processing time: 3-5 business days after receipt
  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account

For exchanges, we’ll ship your new item with the same care we take when initially packing your bathroom furniture, immediately after processing your return.

Damaged or Incorrect Items

If your bathroom cabinet or vanity unit arrives damaged or incorrect:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage/wrong item and packaging
  3. We’ll arrange a replacement or return at no cost to you

International Returns

For customers outside the UK:

  • Contact us before returning any items
  • Customs documentation may be required
  • Return shipping costs will be your responsibility unless the item was sent in error or arrived damaged

Need Help?

Our customer service team is as reliable as our floor-standing vanity units. Contact us at [email protected] with any questions about shipping or returns.

Burlington Shop
71 Peter St, Manchester, GB M5D 3HZ

Last Updated: [Insert Date]