Welcome to Burlington Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium bathroom furniture, delivery services, and customer care. Whether you’re selecting the perfect vanity unit or arranging international delivery, you’ll find the information you need below.
Product Information
What types of bathroom storage solutions do you offer?
Our collection includes a comprehensive range of premium bathroom furniture:
- Vanity Units (wall-hung, floor-standing, corner, double basin)
- Bathroom Cabinets (tall, mirrored, stainless steel, wood)
- Specialist Storage (cloakroom units, fitted furniture, worktops)
- Space-saving Corner Solutions with patented 30% extra storage
Are your bathroom cabinets suitable for humid environments?
Absolutely. Our cabinets are crafted from moisture-resistant materials including specially treated MDF and stainless steel options. The mirrored cabinets feature demisting technology, making them ideal for steamy bathroom conditions.
Do your vanity units include basins?
Our vanity units are sold as furniture pieces without basins unless specifically stated as “complete sets” in the product description. This allows you to pair them with your preferred basin style.
Ordering & Delivery
How long does delivery take?
We offer two delivery options:
- Standard Shipping (£12.95): Dispatched within 1-2 working days, delivered by DHL/FedEx in 10-15 working days
- Free Shipping (orders over £50): Dispatched within 1-2 working days, delivered by EMS in 15-25 working days
Do you deliver to my country?
We ship globally to most countries, excluding certain Asian and remote regions. During checkout, simply enter your address to confirm availability. Our premium carriers (DHL, FedEx, EMS) ensure safe delivery worldwide.
Can I track my order?
Yes, all shipments include tracking. You’ll receive your tracking number via email once your order is dispatched from our Manchester showroom. For large items like fitted bathroom furniture sets, our team will provide additional updates.
Returns & Refunds
What is your returns policy?
We offer a 15-day return period from the date of delivery. Items must be in original, unused condition with all packaging intact. Please contact us at [email protected] to initiate a return. Return shipping costs are the customer’s responsibility unless the item is faulty.
What if my item arrives damaged?
In the rare event of damage during transit, please contact us immediately with photos of the damage. We’ll arrange for a replacement or refund at no additional cost. Our premium carriers insure all shipments for your protection.
Payment & Security
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are encrypted for your security – we never store your full payment details.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions. For added security, we recommend PayPal which allows you to pay without sharing your financial details with us directly.
Customer Service
How can I contact your design team?
Our bathroom design enthusiasts are available via email at [email protected]. We’re happy to advise on product selection, space planning, or any other queries about our premium bathroom storage solutions.
Where is your showroom located?
Visit us at our Manchester headquarters:
Burlington Shop
71 Peter St, Manchester, GB M5D 3HZ
(Currently appointment-only for personalized consultations)
Burlington Shop
71 Peter St, Manchester, GB M5D 3HZ
(Currently appointment-only for personalized consultations)
Can’t find the answer you need? Our customer care team is always happy to help. Email us at [email protected] and we’ll respond within 24 hours.
The Burlington Shop Team
Premium Bathroom Storage Specialists